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SERVICE LEVEL BENCHMARKING

Monitoring urban service delivery outcomes is a critical part of the overall Monitoring & Evaluation system for APMDP. The urban service delivery indicators that will be monitored under APMDP will be consistent with the JNNURM framework for indicators. Tracking service delivery outcomes in a systematic manner will require two main steps:

(i) Baseline indicators to be collected / compiled when a ULB initially submits the Initial Project Proposal (IPP).

(ii) Service delivery outcomes to be measured after completion of the sub-project at the ULB.

• Service Level Benchmarking in Urban Andhra Pradesh

Implementation of SLB Framework in First Year Project ULBs under APMDP

ULB

SLB Framework

Badvel

Launch Workshop  21-05-2010

Results Workshop

DataBook

ISIP

PIP

Armoor

Launch Workshop  21-05-2010

Results Workshop

DataBook

ISIP

PIP

Kakinada

Launch Workshop  24-05-2010

Results Workshop

DataBook

ISIP

PIP

Palasa Kasibugga

Launch Workshop  25-05-2010

Results Workshop

DataBook

ISIP

PIP

Vijayanagaram

Launch Workshop  26-05-2010

Results Workshop

DataBook

ISIP

PIP

Kurnool

Launch Workshop  01-06-2010

Results Workshop

DataBook

ISIP

PIP

Ananthapur

Launch Workshop  02-06-2010

Results Workshop

DataBook

ISIP

PIP

Chittoor

Launch Workshop  05-06-2010

Results Workshop

DataBook

ISIP

PIP

Nellore

Launch Workshop  07-06-2010

Results Workshop

DataBook

ISIP

PIP

Manuguru

Launch Workshop  09-06-2010

Results Workshop

DataBook

ISIP

PIP

Project Director - APMDP, Office of Commissioner & Director of Municipal Administration, Masab Tank, Hyderabad
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